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SECTION 1: ABOUT LITTLE BABY GRAINS

1. How different are the grains sold by Little Baby Grains and the rice that we eat?

    Little Baby Grains uses organic and natural grains with a softer texture and high nutritional value. Our rice is specially selected in terms of quality and suitability for our little ones' delicate tummies. For instance, the premium, natural white rice which is used in Little Baby Grains' PREMIUM range has 1.5 times the amount of Vitamin B compared to average white rice. Vitamin B1 is known to play a fundamental role in energy metabolism.​ (Source: Malaysian Agricultural Research and Development Institute (MARDI))

    2. What are the benefits of the products sold by Little Baby Grains?

    Each of the products sold by Little Baby Grains have their respective nutritional benefits for your babies and toddlers.

    The white and red rice in the PREMIUM range are premium in nature as they are naturally sweet tasting, being planted in the mountainous regions of Borneo without the use of pesticides. These grains are also limited in production. Additionally, the white rice is recognised as a good source of protein (Source: MARDI Publication, 2014).

    The BASIC range uses natural medium grain white rice, which has a naturally sweet taste as well, and is fluffier. BASIC is also a more affordable option overall. Our BASIC range also allows your little one to consume the superfood quinoa before 1 year old, in the form of quinoa flakes! This means that your little one can now receive a good source of protein even at a young age, while ensuring that it is soft enough for him to chew and digest!

    Our pasta is organic and gluten-free, thus making it suitable for babies with allergies too. 

    For products which are segregated by age, please take care to follow the recommended age group as younger babies may not be able to tolerate certain wholegrains which are harder.

    3.   Why should I choose Little Baby Grains?

    We use organic and natural ingredients. We advocate clean and wholesome foods. We only select quality ingredients which are either organic or natural.

    We're passionate about helping you! From the moment your baby starts solids, we are there for you. Recipes, instructions and guides are provided. As our esteemed LBG Mummy (or Daddy), you will receive continuous help and support from us via our social media channels. You are also welcome to join our Facebook group "Recipes for Mummies", where you will receive access to unlimited recipes and support from our Mummy community!

    We believe in nurturing community and are strongly committed to an ethical way of doing business. Where possible, we source our ingredients from local farmers and we only work with ethical partners. 

    SECTION 2: PRODUCT INFORMATION

    1.   Where are the products  from?

    The grains are sourced both locally and overseas, from Malaysia, Vietnam, PRC and Bolivia. The country of origin is also stated on the packaging.

    2.   Does Little Baby Grains have organic certificates?

    Our organic certifications are owned by our importer. We are happy to share them with you upon request

    3.   Does it mean that I can feed my baby these products without the need to add vegetables or meat?

    No, it is important to consume the grains as PART of a balanced diet in order to obtain good overall nutrition. This means that a good diet of vegetables and protein is necessary in addition to our products.

    4.   My baby is 1 year old and I noticed that there are many choices. Which should I choose?

    For a recommendation on which products to get, please take our quiz! 

    GET A RECOMMENDATION

    5.   I heard that quinoa is highly nutritious. Why can't I give it to my baby before he is 1 year old?

    Quinoa is also called a superfood because it is a good source of many nutrients, including quality protein, dietary fibre, polyunsaturated fats and minerals. Little Baby Grains however recommends serving whole quinoa grains to babies above 1 year old, as younger babies may find it difficult to digest quinoa. We have recently launched a new product line-up, known as the BASIC range. The BASIC range now allows your little one to consume the superfood quinoa before 1 year old, in the form of quinoa flakes!

    6.   Can my family eat the same grains as my 1-year-old?

    Yes! Since the grains are generally more nutritious than our everyday white rice, it is certainly beneficial for your family to eat the same grains as your 1-year-old toddler. The combination of wholegrains is definitely a healthier choice than plain white rice.

    7.   Are there cooking instructions?

    Yes! Each product (grains and pasta) comes with cooking instructions including the amount of water to use and the cooking duration. If you purchase the grains from the PREMIUM range, we provide recipes on each label! If you purchase the Starter Kits, each Kit comes with an additional 8 recipe cards. These recipes are different from the recipes in the individual packs from the PREMIUM range.

    8.   How can I cook the grains?

    Our grains can be cooked on a stovetop, in a slow cooker, rice cooker, or in any baby food cookers, such as Beaba Babycook, etc.

    9.   How much water should I put in?

    For 1 spoonful of the grains, add 3-4 spoons full of water into the pot to make rice. Add 1-2 more spoons full to make porridge instead. For grains that are high in fibre (such as red rice, quinoa and buckwheat), you can soak the grains for 15-30 minutes in water before cooking them. This will speed up the cooking time.

    10.  Do I need to soak the rice before cooking?

    Soaking is not necessary, however, if you cooking the grains as rice instead of porridge, soaking is recommended to speed up the cooking process especially for Step 4 Nutri-Colour and Step 5 Q-Junior.

    11.  Do I need to blend or puree the grains before giving it to my baby?

    Pureeing is recommended for ages 6-9 months. For 9 months and above, the grains are generally soft enough without the additional need for blending or milling. However, parents are advised to observe their babies' own development pace as some babies may require more assistance in chewing their solids. In such cases, it is recommended to puree the cooked grains together with their baby's vegetables, fruits or meat.

    12.  Can I puree the grains along with my baby's vegetables and meat, then freeze it for the week?

    Generally, freezing rice porridge is not recommended due to concerns on colic (wind). You can instead freeze the puréed vegetables and meat but cook the rice porridge on a daily basis. The frozen puree can then be added to the rice porridge.

    13.  I'm a busy parent so I don't have time to cook my baby's porridge before I leave for work. What should I do?

    You can cook your baby's porridge in a slow cooker before going to bed the night before. Simply set the slow cooker mode to "Low" heat and let it cook overnight.

    14.  How long can I keep the grains for?

    The expiry date is written on our rice packs, however, as a general rule of thumb, you can keep the grains for up to 12 months in the refrigerator.

    15.  Do I need to keep my unopened grains in the fridge?

    Yes, all grains both opened or unopened should be stored in the refrigerator to preserve freshness and prevent contamination by bugs.

    16.  What is the difference between the PREMIUM and the BASIC range?

    The difference between the PREMIUM and the BASIC range is in the grain type, as well as the formulation for the different products.

    The white and red rice in the PREMIUM range are premium in nature as they are naturally sweet tasting, being planted in the mountainous regions of Borneo without the use of pesticides. These grains are also limited in production.

    BASIC uses natural medium grain white rice, which is more widely available. Nevertheless, it has a naturally sweet taste as well, and is fluffier. BASIC is also a more affordable option overall.

    17.  Is the BASIC range less nutritious compared to the PREMIUM range?

    Nutritionally, each range has their respective strengths. For instance, Fresh Start has a higher quantity of dietary fibre compared to Let's Eat, whereas Let's Chew has a higher quantity of protein compared to Junior Nutri-Colour.

    18.  Which product should my baby choose – PREMIUM or BASIC?

    Let your baby try the different products and they will indicate their preference accordingly. With the introduction of BASIC to our product line-up, we are now providing our #LBGMummies with a variety of excellent options for their little ones!

    SECTION 3: ORDERS, PAYMENT AND RETURNS/EXCHANGES

    1.   How do I purchase the grains?

    You can place an order through our website here or purchase from our retailers (click HERE for retailer list)!

    2.   I have ordered from this website. How do I make payment?

    You should receive an email from hello@littlebabygrains.com with the order summary and payment instructions. Please check your Spam / Junk folder if you don't see the e-mail. Once you have made payment, please e-mail us your proof of payment and your order number.

    3.   I have made payment. What's next?

    Once you have made payment, please e-mail us your proof of payment and your order number. Our team will process your order within the next working day and you will receive an SMS with the tracking number. If you don't receive an SMS within 24 hours, kindly drop us an email or contact us via our social media channels and we will follow up on your order immediately.

    4.   Can I pay by cash on delivery (COD)?

    Unfortunately, we do not offer this at the moment. Please proceed by paying through bank transfer. Our bank details are:
    Bank: Maybank
    Account Name: Gnubkins Sdn Bhd
    Account Number: 514392523382

    5.   When will my order be shipped?

    We ship daily from Monday to Friday, excluding weekends and public holidays. Your order will be shipped out on the same day if payment is made by 11am (excluding weekends and public holidays). Otherwise, we will ship out your order within the next working day. Your tracking number will be sent to you via SMS once your order is shipped. Your order will be shipped via standard courier service.

    6.   How much do I have to pay for shipping?

    Shipping charges within Peninsula Malaysia are as follows: 
    - RM6 for order value totalling RM40
    - RM1.50 for order value totalling RM60
    -FREE for order value above RM60

    Shipping to East Malaysia is based on the actual parcel weight and prevailing Poslaju rates. 

    7.   When will I receive my order?

    Your order will be shipped via standard courier service. Standard delivery time takes 1-3 working days for local orders and 5-7 working days for international orders. 

    8.   Can I pick my order up from your office?

    We are so sorry! At the moment, we are unable to cater for self pick-up option.

    9.  Do you deliver to Singapore?

    Little Baby Grains is available for purchase via the following links:
    Shopee Singapore
    Lazada Singapore

    10.  I would like to make a return or exchange. What is the process?

    Please e-mail us at hello@littlebabygrains.com or reach out to us via our social media channels and we will assist you within 24 hours